Datasets

• Generation of SSI Reports to Regional Offices Management Information

  Provides a variety of SSI reports and listings by region.

• Title XVI Field Office Diary Listing Management Information

  Provides lists of pending diaries by office, used to control a variety of SSI workloads.

• SSI Initial Claim District Office Workload Report Programmatic

  Provides a list of SSI initial claims completed by week, used to generate agency completion counts.

• SSI Post-Eligibility Reject Report Programmatic

  Provides reports and listings of batch Post-Eligibility transactions that fail to update the Supplemental Security Record (SSR).

• Generation of SSI Reports to Regional Offices Programmatic

  Provides a variety of SSI reports and listings by region.

• Title XVI Field Office Diary Listing Programmatic

  Provides lists of pending diaries by office, used to control a variety of SSI workloads.

• Infortel Select (ISI)

  ISI provides reporting for Automated Attendant menu activity and all inbound and outbound Call Detail.

• Telephone System Management Information (TSMI)

  TSMI provides configuration, management, function options, and maintenance procedures for the VoIP Station Manager. Station Administration functions include management...

• Contact Center Manager Administration (CCMA)

  CCMA is the server that provides a browser-based tool for contact center administrators and supervisors. It is used to manage and configure contact center resources and its...

• Unified ICM/Unified CCE Databases

  Unified ICM/Unified CCE software uses information in the central database to determine how to route N8NN calls, including information about telephone system configuration and...

• Verint/Impact 360

  The CARE 2020 workforce optimization system stores information about agent activity, service observations, key performance indicators (KPIs), and work schedules.

• Nuance Application Reporting (NAR)

  Temporary tool to provide Care 2020 management information on customer interactions with the Nuance IVR system.

• Sextant Contact Center Analytics

  Care 2020 reporting system that provides real-time and historical N8NN management information related to customer/agent interactions.

• Medicare Non-Utilization Project (MNUP)

  A program integrity initiative using a data exchange between SSA and the Centers for Medicare and Medicaid Services (CMS).CMS will identify Medicare Part B enrollees who have...

• NUMI Lite MI

  The report uses data provided by OEEAS from the Audit Trail System to generate MI about the issuances of NUMI Lites at SSA.

• Treasury Offset Program (TOP) MI

  The TOP MI helps OPSOS coordinate TOP case processing in the regions. The MI also helped communicate our progress and findings to BFQM and ORDP, as well as the ACOSS.

• State of Services Report

  A comprehensive monthly report portraying customer experience with our various service options. The State of Services is shared with the ACOSS and is presented to DCO executives...

• Multiple Social Security Number Cross Reference File

  Contains cross-reference SSN data.

• Age Transfer Management Information site

  Provides information from ODO and the PSCs on exploring the possibility of lowering the cutoff to age.

• IBO Appeals without EDCS Transfer Tracking Report

  Tracks new appeals that come through EDCS system.