(C) - IT First Call Resolution Rate - Column Chart
Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.
Source: IT First Call Resolution Rate
About this Resource
| Last updated | unknown |
|---|---|
| Created | unknown |
| Name | (C) - IT First Call Resolution Rate - Column Chart |
| Format | Comma Separated Values File |
| License | License not specified |
| Created | 5 years ago |
| Media type | text/csv |
| Data Dictionary | https://data.ok.gov/api/action/datastore_search?resource_id=38a26f14-5bd1-4bce-b780-706bc5a226cb&limit=0 |
| Data Dictionary Type | application/json |
| has views | False |
| id | d4c17ce2-377e-41f1-85fc-3cc6174badb9 |
| metadata modified | 2 years ago |
| package id | 7f76cf7e-e320-4e9e-a404-73927d8264b9 |
| position | 1 |
| state | active |
| tracking summary | {'total': 5, 'recent': 1} |