Data - IT First Call Resolution Rate
Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.
Source: IT First Call Resolution Rate
About this Resource
| Last updated | unknown |
|---|---|
| Created | unknown |
| Name | Data - IT First Call Resolution Rate |
| Format | Comma Separated Values File |
| License | License not specified |
| Created | 5 years ago |
| Media type | text/csv |
| Data Dictionary | https://data.ok.gov/api/action/datastore_search?resource_id=5dd4be6d-1725-4174-a4a1-b311f8c7f015&limit=0 |
| Data Dictionary Type | application/json |
| has views | False |
| id | 59a8f1ca-3c40-44b1-98bc-146d6ec730e4 |
| metadata modified | 2 years ago |
| package id | 7f76cf7e-e320-4e9e-a404-73927d8264b9 |
| position | 0 |
| state | active |
| tracking summary | {'total': 2, 'recent': 1} |