{"@type": "dcat:Dataset", "accessLevel": "public", "contactPoint": {"@type": "vcard:Contact", "fn": "NY Open Data", "hasEmail": "mailto:no-reply@data.ny.gov"}, "description": "This dataset includes monthly customer feedback performance metric data for NYCT. For Subways, Buses, Access-A-Ride, MetroCard, and Other NYCT, there is data on the total number of complaints and commendations, and the number of complaints and commendations per 100,000 riders, along with monthly ridership.", "distribution": [{"@type": "dcat:Distribution", "downloadURL": "https://data.ny.gov/api/views/hrau-ksig/rows.csv?accessType=DOWNLOAD", "mediaType": "text/csv"}, {"@type": "dcat:Distribution", "describedBy": "https://data.ny.gov/api/views/hrau-ksig/columns.rdf", "describedByType": "application/rdf+xml", "downloadURL": "https://data.ny.gov/api/views/hrau-ksig/rows.rdf?accessType=DOWNLOAD", "mediaType": "application/rdf+xml"}, {"@type": "dcat:Distribution", "describedBy": "https://data.ny.gov/api/views/hrau-ksig/columns.json", "describedByType": "application/json", "downloadURL": "https://data.ny.gov/api/views/hrau-ksig/rows.json?accessType=DOWNLOAD", "mediaType": "application/json"}, {"@type": "dcat:Distribution", "describedBy": "https://data.ny.gov/api/views/hrau-ksig/columns.xml", "describedByType": "application/xml", "downloadURL": "https://data.ny.gov/api/views/hrau-ksig/rows.xml?accessType=DOWNLOAD", "mediaType": "application/xml"}], "identifier": "https://data.ny.gov/api/views/hrau-ksig", "issued": "2022-03-04", "keyword": ["aar", "access-a-ride", "bus", "commendations", "complaints", "customers", "customer service", "feedback", "new york city transit", "nyct", "paratransit", "subway"], "landingPage": "https://data.ny.gov/d/hrau-ksig", "modified": "2024-07-29", "publisher": {"@type": "org:Organization", "name": "data.ny.gov"}, "theme": ["Transportation"], "title": "MTA NYCT Customer Feedback Performance Metrics: 2017-2022"}