{"@type": "dcat:Dataset", "accessLevel": "public", "contactPoint": {"@type": "vcard:Contact", "fn": "NY Open Data", "hasEmail": "mailto:no-reply@data.ny.gov"}, "description": "Customer Experience is the percentage of valid trips and no-show trips that meet all four separate measurable established standards for quality of provider service (Pick-up OTP, Drop-off OTP, Max Ride Time, Provider No-Show).", "distribution": [{"@type": "dcat:Distribution", "downloadURL": "https://data.ny.gov/api/views/qu52-5ejz/rows.csv?accessType=DOWNLOAD", "mediaType": "text/csv"}, {"@type": "dcat:Distribution", "describedBy": "https://data.ny.gov/api/views/qu52-5ejz/columns.rdf", "describedByType": "application/rdf+xml", "downloadURL": "https://data.ny.gov/api/views/qu52-5ejz/rows.rdf?accessType=DOWNLOAD", "mediaType": "application/rdf+xml"}, {"@type": "dcat:Distribution", "describedBy": "https://data.ny.gov/api/views/qu52-5ejz/columns.json", "describedByType": "application/json", "downloadURL": "https://data.ny.gov/api/views/qu52-5ejz/rows.json?accessType=DOWNLOAD", "mediaType": "application/json"}, {"@type": "dcat:Distribution", "describedBy": "https://data.ny.gov/api/views/qu52-5ejz/columns.xml", "describedByType": "application/xml", "downloadURL": "https://data.ny.gov/api/views/qu52-5ejz/rows.xml?accessType=DOWNLOAD", "mediaType": "application/xml"}], "identifier": "https://data.ny.gov/api/views/qu52-5ejz", "issued": "2024-01-10", "keyword": ["customers", "delays", "monthly", "paratransit", "reliability", "service", "performance", "aar", "access-a-ride"], "landingPage": "https://data.ny.gov/d/qu52-5ejz", "modified": "2026-03-18", "publisher": {"@type": "org:Organization", "name": "data.ny.gov"}, "theme": ["Transportation"], "title": "MTA NYCT Paratransit Customer Experience: Beginning 2018"}