{"@type": "dcat:Dataset", "accessLevel": "public", "contactPoint": {"@type": "vcard:Contact", "fn": "cocadmin", "hasEmail": "mailto:no-reply@data.cityofchicago.org"}, "description": "To make 311 effective for residents, visitors, and business owners, 311 representatives must respond to calls in a timely and accurate manner.", "distribution": [{"@type": "dcat:Distribution", "downloadURL": "https://data.cityofchicago.org/api/views/kj88-xnxq/rows.csv?accessType=DOWNLOAD", "mediaType": "text/csv"}, {"@type": "dcat:Distribution", "describedBy": "https://data.cityofchicago.org/api/views/kj88-xnxq/columns.rdf", "describedByType": "application/rdf+xml", "downloadURL": "https://data.cityofchicago.org/api/views/kj88-xnxq/rows.rdf?accessType=DOWNLOAD", "mediaType": "application/rdf+xml"}, {"@type": "dcat:Distribution", "describedBy": "https://data.cityofchicago.org/api/views/kj88-xnxq/columns.json", "describedByType": "application/json", "downloadURL": "https://data.cityofchicago.org/api/views/kj88-xnxq/rows.json?accessType=DOWNLOAD", "mediaType": "application/json"}, {"@type": "dcat:Distribution", "describedBy": "https://data.cityofchicago.org/api/views/kj88-xnxq/columns.xml", "describedByType": "application/xml", "downloadURL": "https://data.cityofchicago.org/api/views/kj88-xnxq/rows.xml?accessType=DOWNLOAD", "mediaType": "application/xml"}], "identifier": "https://data.cityofchicago.org/api/views/kj88-xnxq", "issued": "2016-08-09", "keyword": ["service delivery", "performance metrics"], "landingPage": "https://data.cityofchicago.org/d/kj88-xnxq", "modified": "2017-06-01", "publisher": {"@type": "org:Organization", "name": "data.cityofchicago.org"}, "theme": ["Administration & Finance"], "title": "Performance Metrics - 311 Call Center"}