{"@type": "dcat:Dataset", "accessLevel": "public", "contactPoint": {"@type": "vcard:Contact", "fn": "NYC OpenData", "hasEmail": "mailto:no-reply@data.cityofnewyork.us"}, "description": "<b>Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.</b>\r\n\r\nThe 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City\u2019s 311 information line, including date, time and topic.\r\n\r\nClick <a href=\"https://data.cityofnewyork.us/api/views/wewp-mm3p/files/5ec79733-6c0b-4f84-b511-936142db396e?download=true&filename=Call%20Center%20Inquiry%20Data%20Dictionary.xlsx\">here </a>for the data dictionary.", "distribution": [{"@type": "dcat:Distribution", "downloadURL": "https://data.cityofnewyork.us/api/views/wewp-mm3p/rows.csv?accessType=DOWNLOAD", "mediaType": "text/csv"}, {"@type": "dcat:Distribution", "describedBy": "https://data.cityofnewyork.us/api/views/wewp-mm3p/columns.rdf", "describedByType": "application/rdf+xml", "downloadURL": "https://data.cityofnewyork.us/api/views/wewp-mm3p/rows.rdf?accessType=DOWNLOAD", "mediaType": "application/rdf+xml"}, {"@type": "dcat:Distribution", "describedBy": "https://data.cityofnewyork.us/api/views/wewp-mm3p/columns.json", "describedByType": "application/json", "downloadURL": "https://data.cityofnewyork.us/api/views/wewp-mm3p/rows.json?accessType=DOWNLOAD", "mediaType": "application/json"}, {"@type": "dcat:Distribution", "describedBy": "https://data.cityofnewyork.us/api/views/wewp-mm3p/columns.xml", "describedByType": "application/xml", "downloadURL": "https://data.cityofnewyork.us/api/views/wewp-mm3p/rows.xml?accessType=DOWNLOAD", "mediaType": "application/xml"}], "identifier": "https://data.cityofnewyork.us/api/views/wewp-mm3p", "issued": "2016-12-08", "landingPage": "https://data.cityofnewyork.us/d/wewp-mm3p", "modified": "2026-04-12", "publisher": {"@type": "org:Organization", "name": "data.cityofnewyork.us"}, "theme": ["City Government"], "title": "311 Call Center Inquiry"}