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    • This is a Non-Federal dataset covered by different Terms of Use than Data.gov. See Terms

    Louisville Metro KY - Metro 311 Service Requests 2024

    Metadata Updated: July 30, 2025

    For over 30 years Metro311 has been the Louisville Metro customer service center. Metro311 is contacted with a question or concern. Questions are answered and denoted into the reporting system as a Non-Service Request (NSR). For concerns, a Service Request (SR) is entered into the system and based on the information provided, routed to the appropriate agency. The responsible agency handling the request will receive the report and inspect or investigate per their protocols. A SR number is generated and can be utilized to track the concern.


    The city of Louisville adheres to the Open311.org  Data Standards 

    Data Dictionary

    field name

    field description

    service_request_id

    The unique ID of the concern created by the system.

    requested_datetime

    The date and time the SR was made.

    probyear

    The year the SR was made.

    updated_datetime

    The date and time the SR was last modified

    closed_date

    The date the SR was closed. This information only applies to the SR, not the associated cases or work orders. Responding agencies utilize cases or work orders for their investigations.

    status_description

    An indicator of the current state of the SR.

    status_notes

    This info is dynamic and will change as the responsible agency denotes.

    source

    How the SR was received.

    service_name

    The name of the SR type

    description

    A description of the SR submitted.

    agency_responsible

    The agency responsible for addressing the SR.

    address

    The location of the concern.

    longitude

    Longitude of the location, using the WGS84 projection.

    latitude

    Latitude of the location, using the WGS84 projection.

    zip_code

    Zip code of the location

    council_district

    council district of the location


    Access & Use Information

    Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than Data.gov. See Terms License: See this page for license information.

    Downloads & Resources

    Dates

    Metadata Created Date July 30, 2025
    Metadata Updated Date July 30, 2025

    Metadata Source

    Harvested from Louisville Open Data

    Other Data Resources

    Additional Metadata

    Resource Type Dataset
    Metadata Created Date July 30, 2025
    Metadata Updated Date July 30, 2025
    Publisher Louisville/Jefferson County Information Consortium
    Maintainer
    Identifier https://www.arcgis.com/home/item.html?id=df27a8806b1c4b15b6935b4333174cba&sublayer=0
    Data First Published 2023-12-26T13:32:02.000Z
    Data Last Modified 2025-07-27T14:27:59.954Z
    Category geospatial
    Public Access Level public
    Bureau Code 010:86, 010:04
    Metadata Context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
    Schema Version https://project-open-data.cio.gov/v1.1/schema
    Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
    Culture en-us
    Datagov Dedupe Retained 20250730175953
    Harvest Object Id 58962ea9-44f7-4f2c-8217-8c1d73cbb7e1
    Harvest Source Id df573dd9-dda2-439d-be4a-c5a3e9b0cc03
    Harvest Source Title Louisville Open Data
    Homepage URL https://louisville-metro-opendata-lojic.hub.arcgis.com/datasets/LOJIC::louisville-metro-ky-metro-311-service-requests-2024
    License https://louisville-metro-opendata-lojic.hub.arcgis.com/pages/terms-of-use-and-license
    Metadata Type geospatial
    Old Spatial {"type": "Polygon", "coordinates": -85.9369, 38.0024, -85.9369, 38.3602, -85.4097, 38.3602, -85.4097, 38.0024, -85.9369, 38.0024}
    Platform ArcGIS Hub
    Program Code 015:001, 015:002
    Source Datajson Identifier True
    Source Hash c5a694d2977aae4509c6c5f67c8fbfb5181a8862126a147a369693da93121a55
    Source Schema Version 1.1
    Spatial {"type": "Polygon", "coordinates": -85.9369, 38.0024, -85.9369, 38.3602, -85.4097, 38.3602, -85.4097, 38.0024, -85.9369, 38.0024}
    Summary Metro311 Service Requests for 2024, generated not only by Metro311s reporting system, but citizens at large via Metro311s web and mobile options. Based off the proposed GeoReport Bulk specification for Open 311 and work by The Center for Government Excellence. Data is updated weekly on Sundays.

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