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    • This is a Non-Federal dataset covered by different Terms of Use than Data.gov. See Terms

    CTM Customer Satisfaction Survey Questions

    Metadata Updated: February 25, 2026

    The Communications and Technology Management (CTM) Department asks customers to fill out a survey rating our customer service to gain valuable insights into their experiences and satisfaction levels. This feedback helps us identify areas where we excel and highlights opportunities for improvement, ensuring we consistently meet and exceed our customers' expectations. By understanding their perspectives, we can make informed decisions that enhance our services and foster stronger relationships. Ultimately, these surveys empower us to create a better experience for everyone, demonstrating our commitment to continuous growth and customer care. These questions have remained consistent year over year since 2015 through 2024.

    Access & Use Information

    Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than Data.gov. See Terms License: No license information was provided.

    Downloads & Resources

    Dates

    Metadata Created Date November 25, 2024
    Metadata Updated Date February 25, 2026

    Metadata Source

    Harvested from City of Austin Data.json

    Other Data Resources

    Additional Metadata

    Resource Type Dataset
    Metadata Created Date November 25, 2024
    Metadata Updated Date February 25, 2026
    Publisher data.austintexas.gov
    Maintainer
    Identifier https://data.austintexas.gov/api/views/63q8-4wy9
    Data First Published 2024-10-07
    Data Last Modified 2026-02-23
    Category City Government
    Public Access Level public
    Metadata Context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
    Metadata Catalog ID https://data.austintexas.gov/data.json
    Schema Version https://project-open-data.cio.gov/v1.1/schema
    Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
    Harvest Object Id 6ed5157c-e861-4e50-80c7-60726802eda2
    Harvest Source Id 3b6df381-c8b4-40be-954e-84552dfba592
    Harvest Source Title City of Austin Data.json
    Homepage URL https://data.austintexas.gov/d/63q8-4wy9
    Source Datajson Identifier True
    Source Hash 076c61aaa17f5b8b9f6c10e3f536a7e2e8ea387d50b80f9402887c7d6f4852a1
    Source Schema Version 1.1

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