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    • This is a Non-Federal dataset covered by different Terms of Use than Data.gov.

    311 Call Metrics by Month

    Metadata Updated: March 22, 2026

    This report includes information about calls made to SF311, including: (1) number of calls answered, (2) service level (percentage of calls answered within 60 seconds), (3) average speed of answer (number of seconds to answer the call), and (4) transferred calls (percentage of calls transferred to another agency).

    Access & Use Information

    Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than Data.gov. License: See this page for license information.

    Downloads & Resources

    Dates

    Metadata Created Date November 10, 2020
    Metadata Updated Date March 22, 2026

    Metadata Source

    Harvested from SFO JSON

    Other Data Resources

    Additional Metadata

    Resource Type Dataset
    Metadata Created Date November 10, 2020
    Metadata Updated Date March 22, 2026
    Publisher data.sfgov.org
    Maintainer
    Identifier https://data.sfgov.org/api/views/mwjb-biik
    Data First Published 2018-10-02
    Data Last Modified 2026-03-19
    Category City Infrastructure
    Public Access Level public
    Metadata Context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
    Metadata Catalog ID https://data.sfgov.org/data.json
    Schema Version https://project-open-data.cio.gov/v1.1/schema
    Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
    Harvest Object Id 64413010-8958-44e7-8e71-44a2a0901491
    Harvest Source Id 8507fa43-f429-4095-b732-2177330ce485
    Harvest Source Title SFO JSON
    Homepage URL https://data.sfgov.org/d/mwjb-biik
    License http://opendatacommons.org/licenses/pddl/1.0/
    Source Datajson Identifier True
    Source Hash 6f5f695cadcf96ca9f64b818d48f28e9296350120ea2788a36cf43a6fec9abe3
    Source Schema Version 1.1

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