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    • This is a Non-Federal dataset covered by different Terms of Use than Data.gov. See Terms

    2.17 311 Email Response Times (summary)

    Metadata Updated: March 14, 2026

    The Customer Relations Center (CRC) or Tempe 311 is often the first and possibly only contact a resident has with the City. Our goal is to make each interaction as smooth and efficient as possible. Our goal is to achieve a response rate to the Tempe 311 inbox messages (emails to 311, voicemails, emails from tempe.gov, work requests) of less than or equal to 1 business day for 90% of inquiries.

    This page provides data for the 311 Email Response Time performance measure.

    The performance measure dashboard is available at 2.17 311 Email Response Time.

    Data Dictionary 

    Additional Information

    Source: tempe.gov and Accela CRM

    Contact: Moncayo, Kim

    Contact E-Mail: Kim_Moncayo@tempe.gov

    Data Source Type:

    Preparation Method: All emails or voice messages from the Tempe311 inbox are entered into Accela CRM as a work order or a request. An excel report is pulled from Accela CRM of all Tempe311 Inbox entries and then checked and verified for response time.

    Publish Frequency: Quarterly

    Publish Method: Manual

    Access & Use Information

    Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than Data.gov. See Terms License: Creative Commons Attribution

    Downloads & Resources

    Dates

    Metadata Created Date September 2, 2022
    Metadata Updated Date March 14, 2026

    Metadata Source

    Harvested from City of Tempe Data.json Harvest Source

    Other Data Resources

    Additional Metadata

    Resource Type Dataset
    Metadata Created Date September 2, 2022
    Metadata Updated Date March 14, 2026
    Publisher City of Tempe
    Maintainer
    Identifier https://www.arcgis.com/home/item.html?id=ee8d6218c7c44224bfe6e46bc358d95d&sublayer=0
    Data First Published 2019-11-14T23:25:58.000Z
    Data Last Modified 2026-03-10T21:54:03.715Z
    Category geospatial
    Public Access Level public
    Metadata Context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
    Schema Version https://project-open-data.cio.gov/v1.1/schema
    Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
    Harvest Object Id e3c2558e-9cc6-4eb6-a55e-3dad527d3786
    Harvest Source Id ceea1675-8276-45f1-b45c-bb28dba71955
    Harvest Source Title City of Tempe Data.json Harvest Source
    Homepage URL https://data.tempe.gov/datasets/tempegov::2-17-311-email-response-times-summary
    License https://creativecommons.org/licenses/by/4.0
    Metadata Type geospatial
    Old Spatial ""
    Source Datajson Identifier True
    Source Hash 98111c0aac725673d3c914b78d4328976a8fe2783fbb7bfa68f7289468001ff9
    Source Schema Version 1.1
    Spatial ""

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