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    • This is a Non-Federal dataset covered by different Terms of Use than Data.gov. See Terms

    2.05 Online Service Satisfaction (summary)

    Metadata Updated: February 7, 2026

    This dataset comes from the Annual Community Survey question related to satisfaction with the quality of the city’s online services. Respondents are asked to provide their level of satisfaction related to “Tempe's online services (registration, payment, etc.)” on a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" (without "don't know" as an option).

    The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.

    This page provides data for the Online Service Satisfaction performance measure. 

    The performance measure dashboard is available at 2.05 Online Services Satisfaction Rate.

     

    Additional Information 

    Source: Community Attitude Survey ( Vendor: ETC Institute)

    Contact: Wydale Holmes

    Contact E-Mail: Wydale_Holmes@tempe.gov

    Data Source Type: Excel and PDF

    Preparation Method: Extracted from Annual Community Survey results  

    Publish Frequency: Annual  

    Publish Method: Manual  

    Data Dictionary
     

    Access & Use Information

    Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than Data.gov. See Terms License: Creative Commons Attribution

    Downloads & Resources

    Dates

    Metadata Created Date September 2, 2022
    Metadata Updated Date February 7, 2026

    Metadata Source

    Harvested from City of Tempe Data.json Harvest Source

    Other Data Resources

    Additional Metadata

    Resource Type Dataset
    Metadata Created Date September 2, 2022
    Metadata Updated Date February 7, 2026
    Publisher City of Tempe
    Maintainer
    Identifier https://www.arcgis.com/home/item.html?id=a5b1becbd270419f8070a55fac844d05&sublayer=0
    Data First Published 2019-11-07T21:10:09.000Z
    Data Last Modified 2025-11-14T15:58:09.816Z
    Category geospatial
    Public Access Level public
    Metadata Context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
    Schema Version https://project-open-data.cio.gov/v1.1/schema
    Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
    Harvest Object Id cb4c8110-77ac-4f03-8671-6f478ea7cd09
    Harvest Source Id ceea1675-8276-45f1-b45c-bb28dba71955
    Harvest Source Title City of Tempe Data.json Harvest Source
    Homepage URL https://data.tempe.gov/datasets/tempegov::2-05-online-service-satisfaction-summary
    License https://creativecommons.org/licenses/by/4.0
    Metadata Type geospatial
    Old Spatial ""
    Source Datajson Identifier True
    Source Hash bcef894dc3f68ecd082e5efef196651e293be4db4bdeaa48f8c12a703248e35e
    Source Schema Version 1.1
    Spatial ""

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