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    • This is a Non-Federal dataset covered by different Terms of Use than Data.gov. See Terms

    2.03 311 First-Call Resolution (summary)

    Metadata Updated: February 7, 2026

    The Customer Relations Center (CRC) or Tempe 311 is often the first and possibly only contact a resident has with the City. Our goal is to make each interaction as smooth and efficient as possible. To efficiently provide our residents an improved level of customer service, Tempe 311 strives to serve our residents by acting as the central connection to accessible information and government services. Our purpose is realized through our ability to resolve calls with a single point of contact. When we do this, we have met 311’s mission and provided effective customer service. Tempe 311 CRC strives to achieve Single Point of Contact (SPOC) resolution rate greater than or equal to 75% of incoming calls.

    This page provides data for the 311 First-Call Resolution Rate performance measure.

    The performance measure dashboard is available at 2.03 311 First-Call Resolution Rate.

    Data Dictionary

    Additional Information

    Source:

    Contact: Moncayo, Kim

    Contact E-Mail: Kim_Moncayo@tempe.gov

    Data Source Type: Accela CRM, Excel, Cisco Unified Intelligence

    Preparation Method: The data from every 311 call is entered into the city's Accela CRM database system. We use that information in conjunction with Cisco Unified Intelligence Center, a separate report is generated to pull out transferred and non 311 calls

    Publish Frequency: Quarterly

    Publish Method: Manual

    Access & Use Information

    Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than Data.gov. See Terms License: Creative Commons Attribution

    Downloads & Resources

    Dates

    Metadata Created Date September 2, 2022
    Metadata Updated Date February 7, 2026

    Metadata Source

    Harvested from City of Tempe Data.json Harvest Source

    Other Data Resources

    Additional Metadata

    Resource Type Dataset
    Metadata Created Date September 2, 2022
    Metadata Updated Date February 7, 2026
    Publisher City of Tempe
    Maintainer
    Identifier https://www.arcgis.com/home/item.html?id=0fa452eba8974f1d8f3f5deca3354926&sublayer=0
    Data First Published 2019-11-07T19:22:23.000Z
    Data Last Modified 2025-10-30T21:08:05.756Z
    Category geospatial
    Public Access Level public
    Metadata Context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
    Schema Version https://project-open-data.cio.gov/v1.1/schema
    Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
    Harvest Object Id bd55bd01-b77a-44dd-b7f5-95559d91d7f3
    Harvest Source Id ceea1675-8276-45f1-b45c-bb28dba71955
    Harvest Source Title City of Tempe Data.json Harvest Source
    Homepage URL https://data.tempe.gov/datasets/tempegov::2-03-311-first-call-resolution-summary-2
    License https://creativecommons.org/licenses/by/4.0
    Metadata Type geospatial
    Old Spatial ""
    Source Datajson Identifier True
    Source Hash 1c73c0d5997aae820ebac63625c5326eab244a2d77f7640f855accca7f5aed50
    Source Schema Version 1.1
    Spatial ""

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